DEFINITIONS
Seller: BASOLES TEKSTIL SAN. VE DIS TIC. LTD. STI. , BASOLES LTD., BASO LLC
Registered offices:
- Kurtköy Mh. Hisarcık Sk. Nr. 15/2, PLZ 34912 Pendik/Istanbul/Turkey
- N54, A. Chkhaidze Str., Stadt Batumi, Georgia
- 12 Daniel Rd Ste 318-496, Fairfield, NJ 07004, USA
Trade registration numbers:
Turkey: Istanbul – 136929-5
Georgia: 445566067
USA (Delaware): 10404986
VAT / Tax numbers:
Turkey: 1431105219
Georgia: 445566067
USA: EIN 36-5158822
Email: service@basoles.co
Telephone: +90 (543) 173 7008
Contact hours: Mon–Fri 10:00–19:00 | Sat 10:00–14:00
Buyer
A natural person of legal age acting for personal, non-commercial purposes.
Order
A request submitted by the Buyer for one or more Products in accordance with Article 2.
Product
Any Basoles-branded product offered for sale on the Website.
Purchase Price
The price displayed on the Website, including local VAT.
Agreement
The contract concluded between Seller and Buyer following acceptance of an Order.
Website
www.basoles.co
ARTICLE 1 – APPLICABILITY
1.1 These General Terms and Conditions (“Terms”) apply to all offers, Orders, Agreements and legal relationships between the Seller and Buyer arising from the use of the Website and the purchase of Products.
ARTICLE 2 – CONCLUSION OF THE AGREEMENT
2.1 Product presentations on the Website constitute invitations to place an Order and do not represent binding offers.
2.2 The Buyer may select Products and place them in the shopping cart using the “Add to Cart” function.
2.3 Before submitting the Order, the Buyer is provided with an overview of selected Products, prices, delivery times, shipping method and address details.
2.4 By clicking the “Pay” button, the Buyer submits a legally binding Order, subject to acceptance by the Seller.
2.5 Available payment methods are displayed on the Website and may include credit card and immediate bank transfer.
2.6 An Agreement is concluded only when the Seller accepts the Order by explicit confirmation or by dispatching the Products. Order confirmation emails acknowledging receipt do not constitute acceptance.
2.7 The Seller reserves the right to refuse an Order in cases including, but not limited to: payment failure, incorrect or incomplete information, pricing errors, previous non-compliance by the Buyer, or delivery restrictions.
2.8 If an Order is refused, any payment received will be refunded without undue delay.
2.9 Unclaimed or refused shipments may be subject to a restocking fee of up to 50% of the Product price or a €30 redelivery fee per item. No refund will be issued if Products are destroyed by customs authorities. Buyers are responsible for tracking shipments and complying with customs requirements.
ARTICLE 3 – DELIVERY
3.1 Delivery is made using carriers selected by the Seller.
3.2 Products are dispatched within fourteen (14) days after conclusion of the Agreement, unless otherwise agreed.
3.3 Delivery dates are estimates and may depend on third-party carriers and external circumstances.
3.4 In case of significant delay or inability to fulfill the Order, the Buyer may cancel the Agreement prior to shipment.
3.5 Seller is responsible for Loss. Damaged shipments must be reported to courier company during delivery by Buyer. Without damaged report it is buyers resposibility.
ARTICLE 4 – PRICE AND PAYMENT
4.1 Prices are shown in local currency or euros, inclusive of local VAT. Customs duties, import taxes and return shipping costs are borne by the Buyer.
4.2 Prices applicable are those displayed at the time of placing the Order.
4.3 The Buyer is responsible for providing accurate payment details and must notify the Seller immediately of any errors.
ARTICLE 5 – RIGHT OF WITHDRAWAL AND RETURNS
5.1 The Buyer has the right to withdraw from the Agreement within fourteen (14) days from receipt of the Products, without providing a reason.
5.2 Products must be unworn (trying on is permitted), undamaged and returned in original packaging where possible.
5.3 Return shipping costs are borne by the Buyer. For included shipping cost orders, a €20 shipping fee will be deducted from the refund.
5.4 Refunds will be issued within fourteen (14) days after receipt of returned Products, using the original payment method.
5.5 The right of withdrawal does not apply to:
Custom-made or personalized Products;
Sealed Products unfit for return for hygiene reasons once unsealed.
ARTICLE 6 – FORCE MAJEURE
6.1 The Seller is not liable for failure or delay caused by events beyond reasonable control, including but not limited to natural disasters, war, strikes, transport disruptions, customs delays or supplier failure.
6.2 In such cases, the Seller may extend delivery time or terminate the Agreement without liability.
ARTICLE 7 – COMPLAINTS
7.1 Complaints must be submitted in writing within a reasonable time after delivery and include a clear description of the issue.
7.2 The Seller will respond within fourteen (14) days of receipt.
7.3 Minor deviations in color, size, or finish inherent to manufacturing do not constitute defects.
ARTICLE 8 – INTELLECTUAL PROPERTY
8.1 All trademarks, designs, logos and product names are the exclusive property of the Seller or its affiliates. Unauthorized use is prohibited.
ARTICLE 9 – RETENTION OF TITLE
9.1 Ownership of Products remains with the Seller until full payment and fulfillment of all Buyer obligations.
ARTICLE 10 – GUARANTEE AND LIABILITY
10.1 The Seller guarantees that Products conform to the Agreement.
10.2 Liability is limited to the Purchase Price, except in cases of bodily injury or death where liability cannot be excluded by law.
ARTICLE 11 – APPLICABLE LAW
11.1 This Agreement is governed by the law of the Buyer’s country of residence.
ARTICLE 12 – SEVERABILITY
12.1 If any provision is deemed invalid, the remaining provisions remain in full force.
ARTICLE 13 – AMENDMENTS
13.1 The Seller may amend these Terms at any time. The latest version will always be published on the Website.