If you change your mind, you may return your item within 14 days of delivery.
To be eligible for a return, all items must be unworn, in resellable condition, and have all original tags attached.
To request an exchange or refund, please email us at service@basoles.co with your order details.
- Perfume orders are non-returnable.
- Customers are responsible for return shipping costs.
- Shipping fees are non-refundable.
All orders are shipped worldwide via DHL & TNT Express for a flat rate of €20.
Once your return is received, exchanges and refunds will be processed within 3–5 working days, depending on stock availability.